TERMS OF USE
iComp ONLINE PRODAVNICA
As in any store, feel free to browse and get to know the products – with no obligation to buy. If you decide to buy any product, the most important thing to know is that you shop in our store safely, with no risk to you and no possibility of data misuse.
OSNOVNI POJMOVI
For the purposes of these General Terms, the Customer is a natural or legal person who orders or pays for the product delivery service through the website of iComp Limited Liability Company Subotica, with its registered office at Vuka Karadzica 13/1, 24000 Subotica, Republic of Serbia, and company ID number 21521213 (hereinafter: iComp), activity code and name: 4791 – Retail sale by mail order or via the internet.
If the Customer details contain the details of a legal entity, the legal entity is considered the Customer, and the natural person whose details were entered is considered the authorised person of the Customer. The Customer is the person who orders and pays for the product, and the Recipient is the person to whom the product is delivered, where different from the Customer.
PERSONAL DATA AND LEGAL CAPACITY
By accepting the General Terms, the Customer declares that all the information they have given about themselves is true and complete, that they have legal capacity, and that there are no known obstacles to ordering and buying products from iComp, that is, to buying through the online store.
In line with its privacy and data security statement, iComp collects only the basic data necessary to fulfil its obligations. For an order to be valid, the person placing it must be over 18 years of age.
All customer data is kept strictly and is available only to employees who need it to do their job. All employees and business partners are responsible for observing the privacy protection principles. Customers are offered the option to decide whether they wish to be on the mailing list used for marketing campaigns.
ORDERING AND PURCHASE
Products are ordered by selecting them, using the menu and filling in an electronic form. The customer can order and buy a product as a registered or an unregistered user.
Ordered products can be paid for in the following ways:
- platnim karticama
- e-bankingom
- by general payment slip
- cash on delivery
An order is considered received:
- in the case of payment by card, e-banking or a general payment slip – at the moment iComp electronically receives the recorded payment
When the order is received, iComp will notify the Customer electronically, by email, that the order has been received, that is, that the product has been ordered. If the ordered product is not available in stock, iComp will inform the Customer that the product is currently unavailable and will let them know when it can be supplied.
If a product is ordered and e-banking or a general payment slip is chosen as the payment method, iComp undertakes to reserve the product in stock for 3 working days, not including Saturday. After 3 working days from receiving the order, iComp does not guarantee the availability of the product.
When paying by card, the customer will receive a transaction confirmation by email, whether the payment was successful or not
PURCHASE
The process is very simple and consists of just a few steps. You can choose the products you want and add related products. After the selection you can see an overview of the entire order with prices and tax, along with the payment and delivery details. The final step is sending the completed order.
At any time before the final submission you can change your order, increase or reduce it, add any product or cancel the whole order. When you send the final order, an order confirmation with all the essential details will automatically arrive at your email address for your own records.
PRICES
Prices apply to a valid order as they are at the time the order is placed.
Prices in product listings do not include delivery costs, but they do include VAT. Errors in the prices shown on the site are possible.
IZJAVA O KONVERZIJI
All payments will be made in the local currency of the Republic of Serbia – the dinar (RSD). The middle exchange rate of the National Bank of Serbia is used for the indicative display of prices in other currencies. The amount charged to your payment card will be expressed in your local currency through conversion at the rate used by the card organisations, which cannot be known to us at the moment of the transaction. As a result of this conversion there may be a slight difference from the original price stated on our site.
Please note that all payments will be effected in Serbian currency – dinar (RSD). The amount your payment card account will be charged for is obtained through the conversion of the price from Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your payment card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Delivery
Courier delivery is free for all orders over 10,000 RSD.
Courier delivery for orders under 10,000 RSD costs 380 RSD.
Goods are delivered by the D Express courier service within the Republic of Serbia, excluding Kosovo.
Delivery outside the Republic of Serbia is not possible.
Delivery takes place from Monday to Friday. All goods ordered by 1 pm that we have in local stock are delivered within 2 working days to the address of the person ordering (Saturdays, Sundays and public holidays are not considered working days).
The retailer is obliged to provide proof of the delivered goods (a delivery note) containing the customer details, the unique order number and a specification of the goods
USER REGISTRATION
While choosing products, and before sending your first order, you must register as a user of our store. Users who have not registered can browse products and can also create an order without registering if they prefer not to.
Entering your details as a user of our online store is short and simple. You enter your user details only once, on your first purchase or when you first create a user account, and for every later sign-in as a user of this store you only need your user name (the email you set) and your password (which the user chooses when entering their details). You can change all the details you entered when creating the account later on.
If you have forgotten your password or run into a problem or something unclear, contact us by email at store@icomp.rs.
CONSUMER RIGHT OF WITHDRAWAL FROM THE CONTRACT
The consumer has the right to withdraw from a contract concluded at a distance or off business premises within 14 days.
For contracts for the sale of goods, the 14-day period runs from the moment the goods come into the possession of the consumer, or of a third party designated by the consumer who is not the carrier.
The consumer exercises the right of withdrawal by a statement which may be given on the special withdrawal form for contracts concluded at a distance or off business premises, or in another unambiguous way. You can download the form via the following link.
A statement of withdrawal from a distance contract or a contract concluded off business premises is deemed timely if it is sent to the retailer within the period referred to in paragraph 1 of this Article.
Within this period they may do so without any explanation and request an exchange for another item, with a surcharge, or ask for a refund. The customer notifies us of this by sending an email to store@icomp.rs.
If the customer is returning an item received via a courier service, the statutory period is 14 days from receiving the goods from the courier. Within that period the customer is directed to send the purchased item to our service centre in Subotica (iComp, Vuka Karadzica 13/1, 24000 Subotica). The customer should send the following to this address:
- Item being returned
- A copy of the invoice
- Contract withdrawal form
Once we receive the goods sent this way, our team will inform you how the complaint will be resolved.
If your parcel arrives damaged, you must contact the courier service that delivered it within 24 hours so that a report can be made. If the goods arrive undamaged but faulty, please send us an email at store@icomp.rs.
At any time before the order is fulfilled you may end your cooperation with us by sending us the unilateral contract termination form.
For any further questions you can call us on +381 63 8 100 500
PROTECTION OF CONFIDENTIAL TRANSACTION DATA
When entering payment card details, confidential information is transmitted over the public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most advanced cryptographic technology.
Data security during purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process takes place on the bank pages. At no point are the payment card details available to our system.
REFUNDS
In the case of returned goods and a refund to a customer who previously paid by one of the payment cards, in part or in full, and regardless of the reason for the return, iComp is obliged to make the refund exclusively via the VISA, EC/MC, Maestro and DinaCard payment methods, which means that at the request of the seller the bank will refund the funds to the card holder account.
